Applicable from 19 August 2026
These General Terms and Conditions of Sale, hereinafter the "GTCS", govern sales of products, software, digital content and services offered by BILLE EN TÊTE on the website www.bille-en-tete.fr.
1. Seller identification
BILLE EN TÊTE
A simplified joint-stock company (société par actions simplifiée, SAS) with share capital of €5,000
Registered office: 5 square de la Concorde, 92150 Suresnes – France
SIREN: 101 598 803
SIRET: 101 598 803 00019
Nanterre Trade and Companies Register: 101 598 803
Intra-Community VAT number: FR14 101598803
Telephone: +33 7 68 61 16 63
Email: boutiquebilleentete@gmail.com
2. Purpose and scope
These GTCS set out the rights and obligations of BILLE EN TÊTE and of its Customers in connection with the sale of the products and services offered on the website. They cover in particular:
- Ball in Mind software and digital content;
- software licences, packs and extensions;
- subscriptions;
- computer and video projection equipment;
- installation structures and mounts;
- accessories;
- clothing and merchandise;
- installation, configuration, training and support services.
Every order implies unreserved acceptance of these GTCS in the version applicable on the day of the order.
Any particular conditions appearing on a product page, a quotation or a commercial offer supplement these GTCS and prevail where they relate specifically to the product or service ordered.
3. Products and services
The essential characteristics of the products and services offered are set out on their respective pages. BILLE EN TÊTE endeavours to present its products as accurately as possible.
Photographs, illustrations, diagrams and graphic representations are, however, provided for illustrative purposes and may differ slightly from the product delivered.
For software and digital content, the Customer must read the technical requirements and the necessary equipment stated on the product page. It is for the Customer to check that their computer, operating system and equipment are compatible with the software or hardware ordered.
4. Prices
The applicable prices are those displayed on the website at the time the order is confirmed. For consumer Customers located in France, prices are shown in euros inclusive of all taxes, unless stated otherwise.
Delivery, installation, travel and any other applicable costs are indicated to the Customer before the order is finally confirmed.
BILLE EN TÊTE reserves the right to change its prices at any time. Any price change has no effect on orders already confirmed.
For sales made outside the European Union or in territories subject to specific tax rules, invoicing exclusive of tax may be applied in accordance with the regulations. Any customs duties, import taxes, clearance fees or local taxes applicable in the country of destination are payable by the Customer, unless stated otherwise.
5. Orders
The Customer selects the products or services they wish to buy and checks the contents of their basket before confirming the order. It is for the Customer to check in particular:
- the products selected;
- the quantities;
- the billing and delivery details;
- the total price;
- any delivery costs.
Final confirmation of the order entails an obligation to pay. Once confirmed, a confirmation email is sent to the Customer.
BILLE EN TÊTE reserves the right to refuse or cancel an order on legitimate grounds, in particular where the product is unavailable, where there is an obvious pricing error, where delivery is impossible, or where fraud or a payment incident is suspected. Any sum already collected in respect of an order cancelled by BILLE EN TÊTE is refunded.
6. Availability
Physical products are offered while stocks last. Where a product becomes unavailable after the order has been confirmed, BILLE EN TÊTE informs the Customer as soon as possible.
Depending on the situation, the Customer may wait for the product to be restocked, accept an alternative solution offered, or obtain a refund for the unavailable product.
7. Payment
The available means of payment are those offered to the Customer when confirming the order on the website. Payment is made through secure payment solutions.
The order is deemed paid once payment has actually been confirmed. Where payment is refused or fails, the order cannot be fulfilled.
8. Delivery of physical products
Products are delivered to the address given by the Customer when ordering. Delivery costs and arrangements are indicated to the Customer before the order is finally confirmed.
BILLE EN TÊTE chooses the carrier used, unless otherwise agreed with the Customer. The expected delivery time or date is indicated when ordering or on the product page where that information is available.
Transfer of risk
For consumer Customers, the risk of loss or damage to the product passes to the Customer when they take physical possession of the goods, or when a third party designated by them takes possession.
The Customer is invited to check the condition of the parcel and of the product on receipt and to inform BILLE EN TÊTE promptly of any damage, defect or missing product. Failure to record reservations with the carrier does not deprive the consumer of their legal rights against BILLE EN TÊTE.
9. Late or failed delivery
In the event of late delivery, the Customer has the rights provided for by the applicable regulations.
Where delivery does not take place within the agreed period, the consumer Customer may ask BILLE EN TÊTE to deliver within a reasonable additional period. Failing performance within that period, the Customer may terminate the contract under the conditions provided for by law.
10. Software, licences and digital content
Ball in Mind software, licences, extensions and digital content are supplied in accordance with the arrangements stated when ordering. The Customer may in particular receive a download link, a licence key or any other information needed to use the software.
Using the software may require an internet connection, a compatible computer and certain additional equipment stated on the product page.
The purchase of software, of a pack or of a licence confers only a right of use under the conditions provided for by the offer concerned. It does not entail any transfer to the Customer of intellectual property rights in, among other things, the software, its code, its interface, its graphics, exercises, games, content and databases.
Any unauthorised reproduction, modification, distribution, resale or making available is prohibited.
11. Supply and updating of digital content
Software and digital content are supplied in accordance with the conditions stated at the time of the order. BILLE EN TÊTE fulfils its legal obligations regarding the conformity of digital content and services.
Updates necessary to maintain conformity are supplied in accordance with the applicable regulations. New features, new exercises, games, content or extensions that are not necessary to maintain conformity are included only where they are provided for in the offer or subscription taken out.
12. Installation, training and support
Certain offers may include, or offer separately:
- hardware installation;
- software configuration;
- training in its use;
- technical support;
- remote assistance;
- automatic remote updates.
The precise content of the service and its price are set out on the product page, in the quotation or in the corresponding commercial offer. Any travel costs are indicated to the Customer before the work is carried out where they are not included in the price.
13. Right of withdrawal – physical products
The consumer Customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to give reasons.
To exercise this right, the Customer must clearly inform BILLE EN TÊTE of their decision before the period expires. The request may be sent to: boutiquebilleentete@gmail.com
Having informed BILLE EN TÊTE of their decision, the Customer has 14 days to return the product. Returns must be sent to:
BILLE EN TÊTE
5 square de la Concorde
92150 Suresnes
France
The direct cost of returning the goods is payable by the Customer, except where BILLE EN TÊTE expressly agrees to bear it, or where the return results from an error or defect for which it is responsible.
The Customer may handle the product as necessary to establish its nature, characteristics and proper functioning. Any diminished value resulting from handling beyond what is necessary for that purpose may, however, be taken into account under the conditions provided for by law.
14. Refund after withdrawal
Where a right of withdrawal is validly exercised, BILLE EN TÊTE refunds the sums concerned within the periods laid down by the regulations.
For sales of goods, the refund may be withheld until the product has been recovered or until the Customer provides proof of dispatch. The costs corresponding to the standard delivery method initially offered are refunded in accordance with statutory provisions.
Unless otherwise agreed, the refund is made using the same means of payment as that used for the order.
15. Software, digital content and the right of withdrawal
The withdrawal rules applicable to software and digital content differ from those applicable to physical products.
Where the Customer requests that the supply of digital content begin before the end of the withdrawal period, loss of the right of withdrawal can occur only where the conditions laid down by the regulations are met, in particular where the Customer's express consent and their acknowledgement of the loss of that right have been validly obtained. Failing that, the consumer's legal rights continue to apply.
16. Exceptions to the right of withdrawal
The right of withdrawal cannot be exercised in the cases provided for by law, in particular for:
- products made to the Customer's specifications or clearly personalised;
- certain unsealed products which cannot be returned for hygiene reasons;
- software supplied on a physical medium where it has been unsealed under the conditions provided for by the regulations;
- digital content supplied without a physical medium where the legal conditions causing loss of the right of withdrawal are met;
- services fully performed before the end of the statutory period where the conditions provided for by law are met.
17. Withdrawal form
The Customer may use the following model, or send any other statement clearly expressing their wish to withdraw.
For the attention of:
BILLE EN TÊTE
5 square de la Concorde
92150 Suresnes – France
Email: boutiquebilleentete@gmail.com
I hereby give notice of my decision to withdraw from the contract for the following product or service:
Product or service: ....................................................
Order number: ....................................................
Ordered on: ....................................................
Received on, where applicable: ....................................................
Surname and first name: ....................................................
Address: ....................................................
Email: ....................................................
Date: ....................................................
Signature, only where sent on paper:
....................................................
18. Legal guarantees on physical products
Consumer Customers benefit from the legal guarantees applicable to products sold by BILLE EN TÊTE, in particular the legal guarantee of conformity and the guarantee against hidden defects. These guarantees apply independently of any commercial or manufacturer's warranty that may be offered.
For any claim:
BILLE EN TÊTE
5 square de la Concorde
92150 Suresnes – France
Email: boutiquebilleentete@gmail.com
Telephone: +33 7 68 61 16 63
The legal guarantee of conformity allows the consumer, under the conditions provided for by law, to obtain in particular the repair or replacement of a non-conforming product. The consumer also benefits from the guarantee against hidden defects under the conditions provided for by the French Civil Code.
19. Guarantee on software and digital services
Software, digital content and digital services offered to consumers benefit from the legal guarantee of conformity applicable to digital content and services.
In the event of a lack of conformity, the consumer may request that the digital content or service be brought into conformity under the conditions provided for by the regulations. Where bringing it into conformity is impossible, or where it does not take place under the conditions provided for by law, the Customer may rely on the other remedies provided for by the regulations.
20. Use of the equipment
The Customer must follow the installation, use and maintenance instructions for the products.
The legal guarantees do not cover damage resulting solely from an accident, an unauthorised modification, misuse, or use contrary to the instructions where such use is the cause of the damage found. These provisions do not limit the consumer's legal rights.
21. Subscriptions
Where BILLE EN TÊTE offers a subscription, its duration, its price, the services included and the renewal arrangements are set out in the corresponding offer before subscribing.
Automatic renewal can occur only where it is expressly provided for in the conditions of the offer accepted by the Customer. Where the rules on tacit renewal apply, the Customer benefits from the information and rights provided for by the regulations.
22. Intellectual property
The Ball in Mind software, the logo, the graphic creations, documents, texts, photographs, illustrations, interfaces and content belonging to BILLE EN TÊTE are protected by intellectual property rules.
Content, trade marks, logos, photographs and other elements belonging to partners or third parties remain the property of their respective owners.
The purchase of a product, a licence or a subscription transfers to the Customer no intellectual property right other than the right of use expressly granted.
23. Liability
BILLE EN TÊTE is liable for the proper performance of its obligations under the conditions provided for by the regulations.
BILLE EN TÊTE cannot be held liable for damage resulting from use of the product contrary to its intended purpose or to the instructions provided. For software, BILLE EN TÊTE cannot guarantee that it will work on equipment or a configuration that does not meet the technical requirements clearly stated before purchase.
No provision of these GTCS may have the effect of removing or limiting the mandatory rights enjoyed by the consumer.
24. Force majeure
BILLE EN TÊTE cannot be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of French law.
25. Personal data
Personal data collected when placing orders and using the website is processed in particular for the management of orders, payments, deliveries, licences, after-sales service and customer relations.
Detailed information about this processing is available in the Privacy and cookie policy of the website.
For any request relating to personal data: boutiquebilleentete@gmail.com
26. Record keeping
BILLE EN TÊTE keeps information relating to orders and contracts under the conditions and for the periods provided for by the applicable regulations.
The Customer may request the information concerning them by contacting: boutiquebilleentete@gmail.com
27. Complaints
In the event of difficulty, the Customer is invited to contact BILLE EN TÊTE first in order to seek an amicable solution.
BILLE EN TÊTE
5 square de la Concorde
92150 Suresnes – France
Telephone: +33 7 68 61 16 63
Email: boutiquebilleentete@gmail.com
28. Business customers
Where a Customer is acting for business purposes, certain provisions of the French Consumer Code may not apply to them. Business sales may be the subject of a quotation, an offer or particular conditions.
Unless stated otherwise, prices given to businesses in a quotation are exclusive of tax.
In the event of late payment of a business invoice, the penalties provided for by the regulations applicable to business-to-business relations are payable automatically. A fixed indemnity of €40 for recovery costs is also due for each business invoice paid late, in accordance with the regulations. No discount for early payment is granted unless specifically agreed in writing.
29. Governing law and disputes
These GTCS are governed by French law. BILLE EN TÊTE and the Customer will endeavour to find an amicable solution before any legal proceedings.
For consumer Customers, the statutory rules on the territorial jurisdiction of the courts remain fully applicable. A consumer residing in another country cannot be deprived of the mandatory protections they enjoy under the regulations applicable to them.
30. Amendment of the GTCS
BILLE EN TÊTE may amend these GTCS at any time. The GTCS applicable to an order are those accepted by the Customer when confirming it.
Should any clause of these GTCS be declared void or unenforceable, the remaining provisions would continue to apply.