We attach great importance to respecting your privacy and are grateful that you trust us to protect your personal information. In this privacy and cookie policy, we set out what information we collect about you, why we collect it, and how we protect it.
This policy does not, however, apply to your personal information collected by third-party websites that may publish links or advertisements on our website, or that may otherwise be reached from our site. Information collected by those third-party websites is subject to their own privacy policies.
Who are we?
The party referred to as "we" or "our" in this privacy and cookie policy is BALL IN MIND, 5 square de la Concorde, 92150 Suresnes, France. You can contact our data protection officer by email at boutiquebilleentete@gmail.com
If you have general questions about our website, wish to update your marketing preferences or change your personal information, please go to the "Contact us" page of this site to reach our customer service team.
What information do we collect?
In this section we set out the categories of information collected by BALL IN MIND, whether collected automatically or provided by you voluntarily.
Information collected automatically:
• Your IP address
• The device and web browser you are using
• Data transmitted by any applications you may download via our website
• The date and time of your visit to our website, together with how you use it and access its content
• Your purchase and payment history (where applicable)
If you are registered as a customer of BALL IN MIND, we combine this automatically collected data with the other information we collect about you, described below. We use this information for the various purposes described below.
Information you provide when you create an account or make a purchase:
• Your name
• Your contact details (such as your email address, postal address and telephone numbers)
• Your password
• Your payment details (such as information relating to your payment card or bank account)
Information you provide when you personalise a product
When you personalise a product on our website, you may provide text or images containing personal information, such as your contact details on a business card.
Information you provide when you write a review, enter a competition or contact customer service
If you provide further personal information when reviewing a product, we process all such information in accordance with the applicable terms of use for customer ratings and reviews. Please note that customer reviews published on our website are visible to everyone. Do not therefore include information you would not wish to share publicly.
When you enter a competition or prize draw, you may share information about yourself that we may in turn share publicly if you win that competition or prize draw.
You may also provide personal information when you contact our customer service agents.
Why do we collect this information?
We use the information we collect about you for the following purposes:
• To fulfil your order and provide the associated customer service;
• To maintain, improve and administer our website;
• To tell you about products and services that may be of interest to you;
• To improve or personalise your online experience, our services and the way we communicate with you;
• To identify and prevent fraudulent use;
• To improve the security of our network and information systems;
• To better understand how our visitors use our website, and to measure the effectiveness of our advertising and advertising campaigns.
Who has access to your information?
We limit access to your information to those employees who need to use it. They are required to protect it and to keep it confidential.
We may also share your information, in accordance with and as permitted by law, where we consider that disclosure is necessary to cooperate with investigations into activities reported as unlawful, to enforce our terms and conditions, or to protect our rights or property, or those of a third party.
Finally, we may share your personal information with one or more third parties in the event of a merger, acquisition or corporate reorganisation involving us.
How long do we keep your personal information?
We keep your personal information only for as long as is necessary to achieve the purposes for which it was provided, or because we are legally required to do so.
What are your rights to access your personal information and control how it is used?
You have the right
• to access your personal information;
• to unsubscribe from our marketing communications or withdraw any consent you have given us;
• to request a copy of the personal information we process;
• to require the correction of your personal information;
• to require the deletion of your personal information (or its amendment so that you are no longer identifiable), or to restrict the ways in which we may use your personal information (in both cases, only in the specific circumstances provided for by law);
• to lodge a complaint with the data protection authority in your country.
How can you exercise these rights?
To exercise any of the rights listed above, you can contact our customer service team via the "Contact us" page of this website.
You may also make your request in writing to BALL IN MIND, 5 square de la Concorde, 92150 Suresnes, France. Please state your name, email address, postal address and telephone number, together with your specific request. Even if you choose to opt out of emails, calls and/or postal mail, we may still contact you by one of these means about your orders, your account or other administrative matters.
How do we protect your personal information?
We have physical and electronic safeguards, and procedures designed to help us keep your personal information confidential. For example, we use SSL (Secure Socket Layer) encryption technology to encrypt your payment card details when you buy products on our website. When you create a BALL IN MIND account, you choose a password to protect your account data. Your password should be strong and secure. You can change it as often as you wish by going to "My account" and selecting "Update account".
What are cookies and why do we use them on our website?
Cookies are small data files that often contain a unique identifier. They are sent to your device and stored on it when you visit certain web pages. Cookies are useful because they allow a website to recognise a user's device. Like most websites, ours uses cookies which, among other things, let you move efficiently between pages, remember your preferences and generally improve your experience on our site. Cookies also help ensure that the advertising you see online is relevant to your interests.
You need to accept cookies on your computer, tablet or mobile device ("device") to enjoy a good browsing experience on our site, order products and use personalised features.
In addition, we work with third-party companies that may also place cookies on your device when you visit our site. They use the information collected by their cookies to serve you advertising for various products and services. They may also use cookies to analyse your behaviour in relation to that advertising, to measure its effectiveness, or to offer promotions and deals to members who click on their advertisements.
If you do not accept cookies, some features of our site will not work. However, if you would rather control or delete cookies from our website or any other website, please refer to the section on managing cookies below.
What types of cookies do we use on our website?
Our website uses the following types of cookies:
Strictly necessary cookies
These cookies provide the services you have expressly requested on our website, and they are essential to allow you to browse our site and use its features, such as ordering and paying for products.
Performance cookies
These cookies collect anonymous information about the pages visited. They gather information about how visitors use the website, for example which pages are visited most or which generate error messages. They do not collect information that identifies a visitor and are used solely to improve how the site works.
Functionality cookies
These cookies allow our website to remember your choices (your username, your language, the country you are in, etc.) and to offer you more personal and enhanced features, such as access to the portfolio of products you have designed or ordered from BALL IN MIND They may also be used to record changes you have made to text size, font and other elements of web pages that you can personalise.
Advertising cookies
These cookies are used to deliver advertising that is more relevant to your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign. These cookies are usually third-party cookies.
Third-party cookies
If you browse our site, you may notice content provided by a company other than BALL IN MIND. In addition, if you "share" content from BALL IN MIND with friends via social networks such as Facebook and Twitter, those networks may send you cookies.
We have no access to the cookies used by those third-party companies or websites, and we do not control them in any way. We suggest you consult those third-party websites for further information about their cookies and how to manage them.
How can you choose which cookies are placed on your device?
Cookies let you use certain essential features of our site, and we recommend that you do not disable them. Please note that if you disable or delete certain cookies, our site will not work properly.
The help menu in the menu bar of most browsers will tell you how to enable cookies, how to stop your browser accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable all cookies. You can also disable or delete similar data used by your browser add-ons, such as Flash cookies, by changing the add-on's settings or by visiting its developer's website.
If you wish to disable the cookies created by "sharing" content from BALL IN MIND via social networks such as Facebook and Twitter, we suggest you consult those third parties' websites for more information about their cookies and how to manage them.
Changes to this privacy and cookie policy
We may amend this privacy and cookie policy when appropriate, and will publish the amended version on our website where relevant. We reserve the right to change this policy at any time and therefore ask you to review it regularly.